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U.S. Mint Updates Website & Issues 2013 Product Schedule

By December 13, 2012

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xxxThe United States Mint has made some additional changes to their website in order to make it more pleasing to their visitors and easier to navigate. Additionally, they have issued a preliminary product schedule for 2013. The mint commented in their press release that the product schedule is being provided so that collectors can plan their purchases during the upcoming year. Product prices will be released periodically as the sale date for individual products gets closer.

Although the United States Mint has had its fair share of problems over the past few years, especially with their website, I am glad to see this effort on their part to better communicate with their customers. Additionally, I am glad to see some minor changes to their website. Several people that I have talked to have agreed that this is a good start, but there is much left to do if they want to be a world class customer-focused organization.

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Image courtesy of: U.S. Mint

Comments

December 21, 2012 at 5:29 pm
(1) G.Crain says:

US Mint has turned to junk over last decade !!! I’ve bought since the 70′s… now they try to “Invent” collector’s coin on Any– Any theme they can dream up !! Itook off work last year & worked the internet & phone many hours to get the A-25 Silver set,…. “FINALLY I WON 3 SETS !!!”
I was sent the confirmation etc.. Also I talked to person at mint on telephone…. we discussed delivery dates.. etc.. Then later I found out I Wouldn’t be getting my sets..etc…!!!! Since then I’ve grown more hardened (was already not big fan.. on other issues) & cautious ! Now I am not a collector– only buy on speculator type things..IE: investor.!
James, what I’d like to know ..Why don’t they have an E-mail ????
Now “THAT” would improve tha site !!! The rest is just bull.
Thank You, Have a good X-mas & Holiday(s).

December 23, 2012 at 2:21 pm
(2) Jim Bucki says:

G. Crain,

I feel your sentiments exactly. I too had three sets on order until the mint canceled my order because there was a problem with my credit card (the number was stolen and it had to be reissued by my credit card company). Other places that have outstanding customer service (like L.L. Bean, etc.) contacted me to help resolve the issue. The U.S. Mint did nothing!

The mint does have an e-mail form that you can use to contact them. It can be found at http://www.usmint.gov/contact_us/?action=formContact

I hope this helps.

Jim

December 27, 2012 at 1:30 am
(3) J.Ogburn says:

Yes I See The Mint Has An E-Mail Address But ! There Are So Many Restrictions On What You Can Ask And What You Can Use It For. What Is The Use Of The Mint Having An E-mail Address ?

December 27, 2012 at 5:01 pm
(4) Jim Bucki says:

I agree. There are many restrictions and it almost renders the functionality useless.

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