I am beginning a new feature called "Coin Dealer Reviews," in which I will be providing periodic reviews of major coin dealers. These are the dealers who advertise on television and in the major coin-related publications such as CoinAge
, Numismatic News
, Coin World
, etc. I will make anonymous test buys from these companies, and then evaluate how well they fill the order. Some of the questions I will look at include:
- Are the coins accurately graded?
- Is the customer service friendly and efficient?
- How is the shipping (cost, packaging, and time frames?)
- Would I do business with them again? Why (not?)
My first review is for a TV coin advertiser who also advertises in major coin-related print media called "Chattanooga Coin." They're based not in Chattanooga, but Rossville, Georgia, and although their up-front customer service is first class, with friendly "Southern belles" taking your order, Chattanooga's back-end customer service is the among the worst I've encountered among coin dealers in years. I've had to pay for my own shipping to return their mistakes (twice,) and they often send a lesser-quality or lower-grade replacement when they run out of something (rather than compensating "upward" like most companies who value your business do in such cases.)
Read my full review of Chattanooga Coin
, and then share your own experiences with them in the Comments section below.